United Airlines AFA MEC Website

Association of Flight Attendants-CWA United Master Executive Council

Clarifying the Locally-Based Dispute Resolution Process

Date: October 31, 2017
Type: AFA Article

Recently, Flight Attendants have expressed some confusion with the new Grievance process utilizing the Dispute Resolution procedures for resolving issues pertaining to non-disciplinary actions, contract matters, and company policiesAs we previously communicated, Section 23.E of the JCBA, Interest Based Dispute Resolution (IBDR) is designed to quickly and effectively resolve issues at the lowest level, in the shortest timeframe. This new process, although familiar to pre-merger UAL, subsequently replaced the previous grievance procedure to which pre-merger CAL and CMI Flight Attendants are accustomed. The new process allows participants to work together to solve disputes through information sharing, flexibility and open communication.

Utilizing the Locally-Based Dispute Resolution Process Flight Attendants should initially attempt to resolve issues on their own, with the appropriate parties. For example, contact Payroll for an issue such as understaffing pay, or Scheduling with an issue such as legal rest. If a Flight Attendant, or group of Flight Attendants, is unable to resolve the issue in this manner, they can turn to the next step in the Dispute Resolution Process, filing a worksheet with your AFA Local Council. The worksheet is available online at Unitedafa.org and must be submitted within 60 calendar days after reasonably having knowledge of the dispute. 

Once submitted, your Local Council AFA Union Representative will then review and evaluate every worksheet. 

  • If it’s determined that the complaint has no merit, your AFA Local Council Representative will advise the Flight Attendant of the reason(s) for that decision and will not advance the issue through the grievance process.
  • If it’s determined that the claim is potentially valid, your AFA Local Council Representative will take the next step, which is to file a Notice of Dispute (NOD) with the designated company personnel within 30 days of receipt of the worksheet.

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