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Association of Flight Attendants-CWA United Master Executive Council

AFA & ALPA Professional Standards Announce, "Union First" Campaign

Date: October 10, 2017
Type: AFA Article

If you have an interpersonal issue on a trip with a flying partner, remember to "Contact your Union First". As an AFA member, you have access to the AFA Employee Assistance/Professional Standards (EAP/PS) Committee which serves as an alternative pathway to addressing co-worker conflicts without management involvement. AFA EAP/PS has a great working relationship with ALPA Professional Standards Committee to help address conflicts that arise between Flight Attendants and Pilots.

AFA and ALPA Professional Standards committee will be issuing luggage tags with the "UNION FIRST" logo along with contact information of our respective Professional Standards committees. We hope this luggage tag will serve as a reminder to use your Union resources first should conflict arises. Contacting your Professional Standards Committee often facilitates a quick resolution to most issues. Professional Standards members are trained in conflict resolution, can offer a third-party perspective, and can support behavior change through awareness.

If you are flying a pairing/ID and you find yourself experiencing difficulty working with fellow crew members (Pilot or Flight Attendant), please contact a Professional Standards Committee member immediately. History has shown that involving the committee immediately has helped many Flight Attendants and Pilots resolve their differences with maximum control over the outcome. When conflicts are reported to management and an investigation ensues, it does not always proceed as the complainant believes it will. 

The committee has repeatedly seen that management settles these disputes to their satisfaction, and unfortunately, to the dissatisfaction of the employees involved.

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