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Association of Flight Attendants-CWA United Master Executive Council

Company “PAUSES” Operational Incentive Program

Date: March 6, 2018
Type: AFA Article

On Friday, March 2, 2018, the company announced a new quarterly incentive program, "4core to Score Reward," to replace the existing Operational Incentive Program. The company sought to implement this money-saving program that was thought by management to be a “better, more exciting program.” Needless to say, management was surprised at the reaction of all employees who did not view this program as management had perhaps expected and misjudged employee reaction to the proposed program.  In fact, the reaction to the program was so universally negative management has elected to “press the pause button” on the proposed changes. During this period, management will review employee feedback and consider other alternatives leading to the “right way to move forward.”

Standing together, employees delivered a unified message expressing their disappointment and dissatisfaction with the proposed revisions to the operational incentive program. In response, management will be reaching out to the various work groups across the company to ensure the changes made better reflect the feedback of all employees.

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