With all the ongoing problems as a result of the changes to United’s Payroll system we encourage you to review your Statement of Earnings (SOE) and Pay Advice carefully and in conjunction with your DFAP to ensure you are properly paid.
The email address previously used to initiate contact with United Payroll has been discontinued and replaced with a new fill-in form on the Flying Together website. This form provides the employee with a unique identification number for their inquiry and generates an email receipt to verify that their inquiry was received. If you identify discrepancies, contact United’s Payroll Care Center via the new fill-in form on the Flying Together website or at 1-866-825-7297. To manually navigate to the location of the fill-in form from the front page of Flying Together, go to the Employee Services tab, clicking on “My Pay Information” in the Subsidiary United box and then clicking on “Contact Payroll” on the My Pay Information page. Remember you have 60 days from the time of the payroll issue happens to file a dispute.
If you are unable to resolve the discrepancy with United’s Payroll Care Center, contact your Local Council for assistance in completing a Local Council Work Sheet. The link to the LEC Work Sheet can be accessed from the home page of the MEC website at www.unitedafa.org.
To help you better understand United’s new payroll procedures and how to interpret some of the new document formats, a number of resources have been updated on United’s SkyNet Payroll Services page.
One of the new documents in this area is the SOE – Statement of Earnings guide, which AFA worked with, and provided input to United’s payroll in creating. We have made this guide available on our website and we encourage you to download, print and refer to it when to better understand your pay and verify that your records are accurate.