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TUMI Luggage Q&A

Date: December 15, 2017
Type: AFA Article

Some questions have come up about the new TUMI luggage available to Flight Attendants. A Q&A has been created to assist Flight Attendants in becoming more familiar with the TUMI luggage.

Q.  How do I register my TUMI Luggage?

A. Each TUMI carry-on and tote bag (with the exception of the JIC tote) is issued a unique 20-digit ID number. When you receive these pieces from TUMI, be sure to register them with this ID number in order to participate in the warranty program. To register your bag:

  1. Go to tumi.com.
  2. Scroll down to the footer area on the home page.
  3. Under the “My Account” section click on the “Register Your TUMI” link.
  4. Log into your TUMI account (Important notes: Make sure to log in with your United email address. For flight attendants with an international home address, you will need to create an account first if you haven’t done so already).
  5. Once you log in, you will be prompted to enter your information, including the unique 20-digit ID number, to register the bag.
  • For the carry-on, the ID number is on the back of the bag.
  • For the tote, the ID number is on the inside of the front pocket.

We’re also aware that some Flight Attendants are swapping bags with each other. If you have done so and the bag was registered by the previous owner, you will need to re-register your new bag with your information.

Q. How do I have my new TUMI Luggage monogramed?

A. To have your TUMI luggage monogrammed, take it into a TUMI store to have it completed on site. To find the nearest location, go to tumi.com and click on the “find another store” link in lower right corner of the home page. Monogramming is only allowed on the black TUMI ID tag; monogramming is NOT allowed on the blue luggage tag.

Q. How do I use the TSA Approved combination lock on my TUMI Luggage?

A. Each TUMI rollaboard comes with a lock, which does not come with instructions on how to set it up.  We have posted the instructions on our website.

Q. How do I return my TUMI Luggage?

A. Returns or exchanges on the United TUMI luggage program items are NOT allowed in store or online. Flight Attendants should work with their uniform coordinator at your Domicile to resolve any luggage issues.

Q. I am having issues with my bag strap.  Is there a replacement available?

A. In response to significant feedback, the TUMI team, working with AFA, had a group of Flight Attendants wear test two alternative adjustable versions of the bag strap. Testing was completed on December 11 and a new version of the strap is now in production. Once the new version becomes available, replacements will be sent to the Domicile for Flight Attendants who want to exchange their current bag strap for the new version.

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