Writing an Effective TVLLOG
Section 3.K of our Contract states that our layover hotels must be safe, clean and quiet accommodations with adequate and available eating facilities. In the event you encounter a hotel that does not meet these standards you should file a TVLLOG.
We encourage each Flight Attendant to write a separate TVLLOG for every layover in which a problem occurs. TVLLOG reports help the AFA Master Executive Council (MEC) Hotel and Transportation Committee help the Membership at large. When the number of TVLLOG reports submitted reaches a substantial level in relation to the daily room volume at a given hotel, this gets the company's attention as this is a clear indication a problem exists at the property.
When writing a TVLLOG, your comments are more powerful when you clearly identify the "who, what, where and why" in a concise and professional manner. There is a difference between writing a TVLLOG to vent frustrations and writing one to effectively communicate the problem(s) encountered. When problems arise, proactively request a resolution from the hotel staff and/or manager on duty while you're at the hotel.
TVLLOG is a permanent corporate database created to document and track hotel and transportation complaints and praises. When submitting a TVLLOG, your comment is automatically sent to:
- The AFA MEC Hotel Committee Chairperson
- Your Local Council AFA Hotel Committee Chairperson
- United’s Senior Buyer responsible for the location
- Your local Domicile Manager
In order for you to file a TVLLOG, you will need to access the reporting page by typing “TVLLOG” into Unimatic. You will receive a page with your file number that will ask for an occurrence date and city code. After entering the occurrence date and city (Do NOT put anything under “LOG #) press enter and you will get the TVLLOG fill-in format..
ACTN FILE # OCCURDTCITYLOG# (ISSUE INPUT)
»TVLLOG / ADD/ 348531/ mmddyy/......./...../
When writing an effective TVLLOG the first component is to provide any and all pertinent details including but not limited to:
- Occurrence date
- City/Airport code
- Name of hotel or transportation company
- Hotel Check-in time
- Room number (or van number *)
- ID and date
- Inbound flight number
*In the case of a transportation vendor, provide a license plate/vehicle number and indicate the outbound flight number, if applicable, in the comments section.
The final and perhaps most important component of an effective TVLLOG is submitting your comment(s). In your comments you should include the names of people you spoke with in the attempt to solve the problem (either from the hotel or the United Hotel Desk), relevant timelines, and a summary of your issues (simply stated). If discussing problems with your room, providing a room number is imperative for follow up.
Once your comments are completed, tab to SNDLOG and press <enter>. The issue/compliment will be recorded in the Crew Accommodations data base. The completed TVLLOG is your record of the event and can be printed for your records.
AFA recommends that all Hotel and Transportation issues be reported exclusively via TVLLOG. In this way, AFA is automatically a recipient of these issues and the database used to track these issues is programmatically updated based on the information provided by the Flight Attendant.
If you have any questions about TVLLOG contact your AFA Local Council Hotel and Transportation Committee.
Sample of effective TVLLOG
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