United Airlines AFA MEC Website

Association of Flight Attendants-CWA United Master Executive Council

Unimatic Support Guide: TVLLOG

Use to write up hotel and transportation reports.

You type: TVLLOG

You will receive the following response

         ACTN  FILE # OCCUR DT CITY LOG#          (ISSUE INPUT)
»TVLLOG / ADD/ 875421/ mmddyy/ .../ .../


  ACTION CODE DESCRIPTIONS                 LOG#:
  ------------------------                 -----
  DIS:  DISPLAY AN ISSUE          LEAVE BLANK UNLESS USING
  PRT:  PRINT AN ISSUE            ACTN CODES: DIS, PRT, UPD
  ADD:  ADD A NEW ISSUE
  UPD:  UPDATE AN ISSUE


ACTN               Already filled in with ADD. You can also replace with:

  • DIS - Display an Issue
  • PRT - Print an Issue
  • ADD - Add a New Issue
  • UPD - Update an Issue

FILE #                Already completed with your file number.

OCCUR DT        Enter the date of incident.

CITY                   Use the 3-character station codes, (e.g. LAX)

LOG#                  Leave blank.

Example of a TVLLOG screen

         ACTN  FILE # OCCUR DT CITY LOG#          (ISSUE INPUT)
»TVLLOG / ADD/ 875421/ 013116/ LHR/ 01./              REVIEW: N
        EMPLOYEE: SOTO, MASON      (ORDSW)
HTL OR TRAN NAME: ________________________________________/
 HTL CHK IN TIME: ____/ ROOM NUMBER: _____/
 (CREW ONLY) ID#: ____/     ID DATE: MMDDYY/INBOUND FLT: ____/
COMMENTS: ______________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
 *PAGE 1*   TO SEND TVLLOG SNDLOG>> _  FOR PAGE 2 MORLOG>> _
 SLASHES(/) OR COLONS(:) CAN NOW BE USED IN THE COMMENTS FIELD


Fill in the following fields and move from one field to the next by using the TAB key.

HTL CHK IN TIME    Type the hotel name or transportation company where the issue occurred.

HTL CHK IN TIME    For hotel issues only (Optional; however, AFA needs this information for tracking issues)

ROOM NUMBER     Room number for hotel issue

ID#                           Trip ID number.

ID DATE                    Date ID started

INBOUND FLT           Flight Number

COMMENTS              When writing a TVLLOG, your comments are more powerful when you clearly identify the "who,
                                   what, where and why" in a concise and professional manner. There is a difference between writing a                                     TVLLOG to vent frustrations and writing one to effectively communicate the problem(s)                                    encountered. When problems arise, proactively request a resolution from the hotel staff and/or                                    manager on duty while you're at the hotel.

Example of completed TVLLOG screen

         ACTN  FILE # OCCUR DT CITY LOG#          (ISSUE INPUT)
»TVLLOG / ADD/ 875421/ 031116/ DSM/ 01./              REVIEW: N
        EMPLOYEE: SOTO, MASON      (ORDSW)
HTL OR TRAN NAME: HILTON GARDEN INN_______________________/
 HTL CHK IN TIME: 2230/ ROOM NUMBER: 211__/
 (CREW ONLY) ID#: 1251/     ID DATE: 031116/INBOUND FLT: 389_/
COMMENTS: A/C IN ROOM DIDN’T WORK. NOT MANY ROOMS LEFT, HAD TO__ 
TAKE HANDICAPPED ROOM. ASKED FRONT DESK TO TRY TO FIX ORIGIONAL_ 
ROOM A/C, BUT THEY HAD ALREADY SOLD IT.  THAT WAS AFTER I TOLD__ 
THEM I HAD USED SOAP AND RESTROOM IN ORIGIONAL ROOM. NO ONE CKED 
THE A/C OR TO SEE IF IT WAS READY FOR ANOTHER GUEST! GLASSES IN_ 
NEW ROOM DIRTY. NO LUNCH AND ONLY ONE FRESH TURKEY WRAP IN______ 
FRIDGE DOWNSTAIRS. IT WAS STILL THERE BY ITSELF WHEN I CKED OUT_ 
ON JULY 5. WORKOUT ROOM PATHETIC _______________________________
*PAGE 1*   TO SEND TVLLOG SNDLOG>> _  FOR PAGE 2 MORLOG>> _
 SLASHES(/) OR COLONS(:) CAN NOW BE USED IN THE COMMENTS FIELD 

Once your comments are completed, tab to SNDLOG>> and press ENTER. The issue/compliment will be recorded in the Corporate Travel system will be routed to the following individuals:

  1. The AFA MEC Hotel Committee Chairperson.
  2. Your local AFA Hotel Committee chairperson.
  3. The WHQBQ Senior buyer responsible for the region.
  4. Your local domicile manager.
  5. The station manager where the issue occurred.

NOTE: You have up to thirty (30) days to input up to four (4) issues per day regarding your transportation and lodging.

For more information on TVLLOG reports visit the Hotel & Transportation page of the United AFA Website, also for more information on writing a TVLLOG report please read Writing an Effective TVLLOG.

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