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Council 11 - San Francisco

About Council 11

Representing United Airlines Flight Attendants based at SFO. Local CWA #29011

Letter from MEC President Ken Diaz (Sep 21, 2018)

Council Office

  • (650) 952-6144
  • (844) 423-2211 (emergency)
  • Council Roster
  • (650) 952-5738 (fax)
  • CWA Local #29011
  • AFA-CWA Council 11
    P.O. Box 250292
    San Francisco, CA 94125-0292
    (map and directions)

Connect with Council 11

Kaitlin White

Kaitlin White

LEC President

Phone: (415) 527-9344

E-Mail: kwhite@unitedafa.org

Stan Kiino

Stan Kiino

LEC Vice President

Phone: (415) 902-5764

E-Mail: skiino@unitedafa.org

Margaret Hall

Margaret Hall

LEC Secretary

Phone: (407) 227-9315

E-Mail: mhall@unitedafa.org

Kathy Brehan

Kathy Brehan

Council Representative

Phone: (206) 679-5912

E-Mail: kbrehan@unitedafa.org

Felissa Hay

Felissa Hay

Council Representative

Phone: (408) 781-2182

E-Mail: fhay@unitedafa.org

Kristie Rivera

Kristie Rivera

Council Representative

Phone: (916) 320-1836

E-Mail: krivera@unitedafa.org

Letter from MEC President Ken Diaz (Sep 21, 2018)

Ladies and Gentlemen:

Without warning, a company communication on Established Staffing Guidelines announced “new” procedures that violate our contract within just days of its full implementation. Let me be clear: We do not agree with these changes to “enhance staffing.” If the company attempts to move forward with implementing this, we have a dispute and we will fight it through the implementation dispute process. In order to preserve the strength of a potential case, I will not detail the negotiating history here. But, I know this company communication does not reflect what the union and the company agreed to, nor what you voted to approve.

This has been a difficult week. United management did not deliver what was promised. Flight Attendants have had to face incredible change, clumsy or dysfunctional IT interfaces, and  errors in the bid award. We are still sifting through the fallout and working to resolve issues. Contract violations are never ok, but especially in this moment it is an outrage that this staffing communication was released this week.I have had enough and I know you have too. I expect the management of this airline to immediately retract this communication on staffing and apologize to Flight Attendants.

If management wants to talk about the realities of staffing, we can certainly do that. We know that the concept of converting us from deadhead to work for so-called ‘enhanced staffing’ has nothing to do with providing better service for passengers or respecting the work we do on the frontlines of our airline. If they truly want “enhanced staffing” they should plan for it and put it in our bids. Flight Attendants should not have to make their poor planning work. We need proper staffing and tools to do our jobs now!

One member wrote to me last night, “I’d like to stand with my union and protect the rights of my fellow flight attendants who have shared their frustrations with the disrespect and disregard we have received from our company. I'm beyond frustrated. I've been doing my absolute best to be patient and positive but it's not working anymore. I just want what's FAIR...nothing more nothing less. If they promised us one thing, they should keep their end of the bargain.”

I could not agree more. Management should keep their end of the bargain. We have a grievance process to hold them accountable, but solidarity like that shown by the teachers of West Virginia this year is what we need now. We can make change in an instant when we speak out together. Look at how quickly you put the bonus incentive program change in the trash! This company needs to hear you! Speak up to the leaders of this airline and express your outrage with this attempt to circumvent your contract. We need everyone writing to company leadership and speaking up when checking in for your trips. Enough is enough.

There is so much we have to fix and make better. We want this merger to succeed and we want a new United Airlines that we can all be proud of. We can do it when this management knows we are one. No matter the content of the contract violation, this management needs to know we won’t stand for it. Taking a stand on this issue will strengthen our voice in every challenge we face.

Speak up, speak out and stay united, AFA. 

In Solidarity,



Ken Diaz, President

United Master Executive Council 

Additional Council Information

The information below is maintained and updated by your Local Council.

Benefits Committee:
Retirement/ Insurance/ Workers Comp.

Margaret Hall
(407) 227-9315

Chris Hertneky 

Sheila Schultz

CWA Liason

Stan Kiino

Employee Assistance /
Professional Standards Committee

24 hour hotline 800-424-2406

Catherine Burke

Kathy Brehan
(206) 679-5912

Gigi Briggs

Joan McQuistan

Theresa Reinhardt

Elena Stangel
(253) 579-9552

Lindsey Tucker


Grievance Committee

Kaitlin White

Kathy Brehan
(206) 679-5912

Margaret Hall
(407) 227-9315

Felissa Hay
(408) 781-2182

Stan Kiino
(415) 902-5764

Mike Nelson

Kristie Rivera
(916) 320-1836

Trish Williams
(405) 593-1514

Government Affairs/Political Action Committee

Claudia Fletcher

Mary Garton

Loyd Newman

Ed Sanford

Rob Raso

Hotel Committee

Michael Brown 
(214) 563-3290

Membership Committee

Jon Liu

Wendell Soohoo

Reserve Committee


(844) 423-2211

Kaitlin White
(415) 527-9344

Safety, Health & Security Committee

Felissa Hay
(408) 781-2182

Kate French
(925) 786-8390

Sheila Schultz

Scheduling Committee

Kristie Rivera

James Braun
(773) 960-0474

Melissa Chong
(650) 218-8078

Brian Fleming

Jerome Lerandi
(303) 349-3118

Pete Normandin
(510) 504-4177

Mimi Muller

Doug Soucy

Annie Wu

Membership Engagement Committee

Kelly Norton

Kathy Brehan 


Michael Lopez

Joan McQuistan
(425) 260-0424

Kristie Rivera 

Tony Stratton

Lindsey Tucker

Golden Gate bridge in fog