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Council 11 - San Francisco

About Council 11

Representing United Airlines Flight Attendants based at SFO. Local CWA #29011

SFO HAO (Oct 14, 2021)

Council Office

  •  (650) 952-6144
  •  (844) 423-2211 (emergency)
  • Council Roster
  •  (650) 952-5738 (fax)
  •  CWA Local #29011
  • AFA-CWA Council 11
    P.O. Box 250292
    San Francisco, CA 94125-0292
    (map and directions)

Connect with Council 11

Kaitlin White

Kaitlin White

LEC President

Phone: (415) 527-9344

E-Mail: kwhite@unitedafa.org

Kristie Rivera

Kristie Rivera

LEC Vice President

Phone: (415) 260-4748

 E-Mail: krivera@unitedafa.org

Felissa Hay

Felissa Hay

LEC Secretary

Phone: (408) 781-2182

E-Mail: fhay@unitedafa.org

James Braun

Council Representative

Phone: N/A

E-Mail: jbraun@unitedafa.org

Sheila Schultz

Council Representative

Phone: N/A

E-Mail: sschultz@unitedafa.org

Trish Williams-Murrell

Trish Williams-Murrell

Council Representative

Phone: N/A

E-Mail: twilliams@unitedafa.org

Domini Wisely

Domini Wisely

Council Representative

Phone: N/A

E-Mail: dwisely@unitedafa.org

SFO HAO (Oct 14, 2021)

No Cost Health Care Coverage at SFO Eliminated Under the Law


As we reported in E-lines in January of this year, the Healthy Airport Ordinance expanded subsidized Medical Coverage at SFO.  As we approach Open Enrollment for 2022, we want to proactively remind you of changes we told you about when we learned about further changes to the plan that resulted when the ordinance was amended earlier this year.


On November 10, 2020, the San Francisco Board of Supervisors amended the HCAO to include specific requirements for SFO employers.  The Healthy Airport Ordinance (HAO) went into effect on March 21, 2021 which included amendments proposed on March 2, 2021.

When all was said and done, reviewed by AFA Legal and the MEC Officers, when enacted in March 2021, there were two definitive changes that occurred:


  • Medical Coverage was extended to families (rather than only to individuals) and defined coverage requirements were established, and
  • The amendment clarified the definition of who was covered making it clear, under the law, that Flight Crew Members were not covered under the ordinance.


When these changes occurred, your SFO Local Council leadership identified their concerns to the MEC Benefits Committee expressing proactive concern about how these changes would impact Flight Attendants.  In consultation with the MEC Officers, an effort was immediately undertaken to advocate for the company to continue the program as had been offered over the years for the benefit of the Flight Attendant work group.


Council 11 and the MEC Benefits Committee participated in discussions with the Department of Public Health and the Office of Labor Standards Enforcement to discuss the impact of these changes.


Through the course of the Union’s ongoing advocacy and following discussions with management, the company and AFA came to the understanding that if the company were do this, the cost of this coverage would become part of the Medical Rate Setting methodology (LOA #21).  As a result, the cost of continuing this coverage would result in the subsidy coming from other Flight Attendants as the cost would be passed on to other Flight Attendants. 


Discussions with the company made it clear that if the company could continue this program without harming other Flight Attendants, they would do so.  However, the costs of the plan would have to be passed along (since United is self-insured).  As a result, other Flight Attendants would end up subsidizing this “free” benefit when these costs were included in the total medical costs for the year and setting the medical rates for the next year. 


Given that the law defines who is covered and the HAO amendment clarified that Flight Crews are not covered, continued coverage without cost, as had been provided in the past, would not be a viable alternative.  As much as the Union would like to see this benefit continued, what it boils down to is equity for all employees.


Offering this “free” benefit to one group of employees who are not eligible for the benefit under either the law or the contract while passing those costs, the subsidy, on to other employees in the same work group was simply not supported by the Contract nor could the Union justify passing along these costs to other Flight Attendants.


For 2022, Benefits will continue to be offered consistent with the terms of our Contract.  We want to be sure you’re aware of these upcoming changes and are prepared to review the plans that will be offered this year in order to make the best decisions on the coverage that is right for you and your family.  

Additional Council Information

The information below is maintained and updated by your Local Council.

Benefits Committee:
Retirement/ Insurance/ Workers Comp.

 Chris Hertneky 

Sheila Schultz -(sschultz@unitedafa.org)

CWA Liason

Stan Kiino (skiino@unitedafa.org)

Employee Assistance /
Professional Standards Committee

24 hour hotline 800-424-2406

Catherine Burke (cbburke118@aol.com)

 Mark Bennett

Joan McQuistan

Lindsey Tucker

Grievance Committee

 Kaitlin White (kwhite@unitedafa.org)

Kristie Rivera (krivera@unitedafa.org)

Trish Williams (twilliams@unitedafa.org)

Rick Gonzalez (rgonzalez@unitedafa.org)

Kimberly Johnson (kajohnson@unitedafa.org)

Government Affairs/Political Action Committee

Claudia Fletcher

Hotel Committee

Felissa Hay (fhay@unitedafa.org)

Membership Committee

Jon Liu

Wendell Soohoo

Reserve Committee

Kaitlin White (kwhite@unitedafa.org)

Safety, Health & Security Committee

Kate French

 Sheila Schultz

Scheduling Committee

James Braun (jbraun@unitedafa.org)

Melissa Chong

Brian Fleming

Jerome Lerandi

Mimi Muller

Membership Engagement Committee

Lindsey Tucker

Golden Gate bridge in fog