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Coffee Brewer Concerns

Date: October 19, 2017

Over the past several weeks, there have been several incidents where Flight Attendants have inadvertently incurred second and third degree burns as a result of malfunctions during the coffee brew cycles. This has been a result of both overflows and pressure releases associated with the coffee makers.   The Company and AFA are working together to determine not only the cause but the mitigation necessary for prevention.  Please protect yourself by following the guidance below: 


·         Only brew one coffee pouch at a time. 

·         Ensure the pillow is flat with the ends tucked in and not folded over

·         DO NOT lift up the coffee maker handle mid-cycle for any reason, it can release hot coffee or hot coffee grounds that may be under pressure. 

·         If you hear a HISSING sound or see the maker overflowing, immediately use an oven mitt to turn off the maker with the on/off switch and walk away. 

·         DO NOT lift the handle of the maker until the water has stopped flowing and the maker and grounds have had a chance to cool down.

·         After cooling when opening the maker if there is a plastic brew shield stand in front of the maker as the shield is designed to deflect any spraying coffee off to the sides and downward.  If there is not a brew shield, stand to the side when lifting the coffee maker handle.

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