February 25, 2017
With increasing frequency we are receiving reports of shortages of Western tray setup on international flights and, in particular, on those flights to certain Asian cities where Bento meals are served. In some instances, Flight Attendants are reporting that their crew trays are being used to satisfy customer preferences.
We’ve been in contact with Inflight management to review the catering guidelines for these flights and have learned that additional Western tray setups, while planned to be boarded on these flights, were inadvertently not boarded following the introduction of the new components of the Polaris service.
Crew meals are a negotiated provision of our Contract. We want to be very clear that under no circumstances should you be required to use your crew setup or the components of your crew meal to satisfy customer preferences nor should this be imposed upon you. If you find yourself in a situation where you are being asked to do so, we encourage you to advocate for yourself to ensure your personal nutritional needs are met. Contact your Local Council Employee Assistance/Professional Standards Committee should you encounter any misunderstanding of this requirement.
Crew Trays (Clarification)
We have received a few questions about the article Crew Trays posted on the United MEC website and in AFA E-Lines from February 24, 2017. The article states that “We want to be very clear that under no circumstances should you be required to use your crew setup or the components of your crew meal to satisfy customer preferences nor should this be imposed upon you”.
To clarify this statement, we would like to remind all Members that under no circumstances are Flight Attendants required to use their crew tray setup or any of the components on the crew tray to satisfy customer preference; however, entrees, on the other hand, are selected from those meals remaining after customers have made their selection.