Talk About It, Don’t Write It Up - What is Professional Standards About?
March 3, 2017
As part of AFA’s Employee Assistance Program (EAP), we have trained Professional Standards (PS) volunteers available to you in every Local Council. These trained Members of the committee will listen and then take your concerns and follow up on the situation and discuss them with the other party to come to a resolution. The EAP/PS Committee takes confidentiality very seriously and the representatives will not report back to you concerning any fellow employee or any recommendations that were made during any conversation.
AFA knows that when you go to management to report a flying partner the consequences can be severe. The Professional Standards component of AFA EAP exists to assist Flight Attendants in any area that affects professional conduct. It is important for everyone to take responsibility for creating a cooperative, rewarding, and pleasant work environment. If conflict does occur, take the initiative to deal with it.
Remember, keep it professional. If a discussion does not seem to be productive, please call your AFA EAP Representative to discuss a Professional Standards matter and together all parties can come to a resolution of an issue. EAP/PS can help to work it out and avoid “writing up” flying partners where, no matter how well intended, both parties may then potentially be subject to disciplinary action. Let’s keep each other safe.