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United Service Anywhere (USAW) Self Service Portal

Date: May 12, 2017

United Service Anywhere (USAW), is United’s self-service portal that provides employees with a one-stop resource to ask questions or obtain assistance from:

  • Payroll Care Center
  • Employee Travel Center
  • Flight Attendant Support Team (FAST)
  • TakeOff: Learning Help Desk
  • HR Operations
  • United We Care
  • Corporate Badging
  • Absence Management

In addition to requesting assistance from these departments, USAW also allows employees to search an online knowledge base for answers to some of the most commonly asked questions or request certain service center transactions (also known as “Offerings”) from each of the available divisions listed on USAW.   Through USAW employees are provided access to information relevant to their specific position/job as well as more general information that applies to all employees.  The system is connected to your corporate e-mail account and responses are directed there for your review.

The USAW portal is accessible from the Employee Services section of the company’s website. In addition, a link to a full USAW portal tour can be found by accessing the icon on the upper right hand corner of the landing page for USAW.  We encourage you to review this resource as a means of obtaining answers to commonly asked questions.

If you have additional questions, please contact your Local Council office.

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