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Turbulence - Take it Seriously

Date: June 30, 2017

Turbulence is an occupational hazard that we all take very seriously. On every flight, safety is our priority. When it comes to cabin safety, place yourself and your crewmembers first. It is only through these efforts that we fulfill our duties as safety professionals, not only for oneself but for the passengers in our care. As a good rule of thumb, to minimize injuries caused in turbulence, stow all but necessary service components such as coffee pots, glass bottles and especially carts, when the service is completed. Diligent use of cart housings, tie downs and latches will prevent a safety hazard. Note: At no time should carts be blocking access to jumpseats which might prevent you from securing yourself should the need arise. Remember, it may not always be possible to receive warning of turbulence or be able to return to a jumpseat when turbulence hits.  If you believe that conditions are unsafe, don’t wait for an announcement from Captain, Purser/ISM/Lead to protect yourself.  Immediately take your seat and secure yourself.

Our eFAOM, covers the precautions we should take during turbulence. If turbulence is forecast for “moderate” or greater turbulence or when there is an immediate need for Flight Attendants to secure themselves into their jumpseats, the Pilots will make an announcement stating, “Flight Attendants be seated immediately”.  Immediately stop the service, drop everything, secure yourself and hold on.  If you are not near a seat, sit down, where you are, and hold on. If turbulence continues through the prepare for landing announcement, and the Captain has not advised that it is safe to resume duties, immediately advise the cockpit if the cabin and galley are not secured for landing and seek direction on the actions that should be taken. This could include using the PA to require passengers comply with final cabin preparations from your jumpseat.  If you are unable to assume your assigned jumpseat, be sure to do your silent review for the jumpseat you are occupying. If able, contact remaining crew to advise that you are not in your assigned jumpseat for landing and file an ISAP (PM-CAL) or an ASRS (PM-UAL).

Turbulence is a risk that we can mitigate by always being aware of our surroundings, taking proactive steps to ensure that our work areas are free from hazards, and taking steps to protect oneself!

We strongly recommend you review the Turbulence Action Guide located in the SOP section of your eFAOM.   For additional information please visit our Safety, Health and Security page located on our website.

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