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When Service Animals Bite

Date: January 20, 2018

Safety, Health and Security

During the past year we have seen an increase in the number of service animals traveling with passengers on our flights. With this increase and given the crowded nature of the aircraft cabins, dog bites by service animals to Flight Attendants and passengers have also increased. If you or a passenger experience an injury from a dog bite inflicted by a service animal, notify the captain and have the police, a Ground Security Officer (GSO) and a Customer Resolution Officer (CRO) meet the flight. Additionally, the injured party, should seek medical attention as needed, follow proper reporting and obtain a copy of the service animals shot record.

If you find yourself in a situation where this has occurred and you need assistance, please contact your Local Council Safety, Health & Security Committee.

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