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E-Lines: October 10, 2018

Date: October 9, 2018

Clarifying the Union’s Position on Personal Drops

In last Friday’s E-lines, we reported on the Personal Drops and how the company was handling requests for Personal Drops since October 1st  Early this week we have come to learn that we likely have a dispute with management on how personal drops are being handled.

In the past, once a Personal Drop was requested by a Flight Attendant, she/he had the ability to call Crew Scheduling to request the Personal Drop (P/D) coding be removed from the Flight Attendant’s schedule to allow her/him to pick up other flying.  Since October 1st, the company has taken a position which suggests that something changed in bargaining and this procedure is no longer in use.  We disagree with this assertion.

The Contract language on personal drops was imported directly from the pmCAL Contract.  Along with that language came both the history and the practice.

While our article on Friday accurately described how Personal Drops were being handled by the Crew Desk, the article may have erroneously led Members to believe the Union was in agreement with this change. We are not.  We will be pursuing this disagreement with management in the proper venue.

Problems Reaching Crew Scheduling?

We continue to receive reports from Flight Attendants of problems contacting Crew Scheduling through FLTLINE.

Management reports they have taken the following steps to address the wait times:

  • The number of crew schedulers answering phone calls has increase.  Management continues to monitor the phone queue and hold times and is prepared to add additional resources, as needed, to answer calls in a timely manner.
  • Testing of all hotlines is ongoing to ensure calls are reaching the intended scheduling desks.  These tests are expect to identify for repair any problems found.
  • New options for Flight Attendants to report phone problems to the company for trouble shooting have been implemented.  The company wants to know about the following:

1.     Excessively long hold times

2.     Dropped Calls

3.     Misrouted calls

4.     Any other issues that hinder your ability to effective reach crew scheduling.

If you have problems reaching Crew Scheduling while at any base, advise base management.  Management will be responsible to immediately notify crew scheduling of the problem.

Problems reaching Crew Scheduling while away from a base, should be reported to FAST at 1-800-FLT-LINE, option 4 then option 1. FAST will log the report and immediately notify Crew Scheduling of the problem.

NOTE:  FAST is responsible to log the phone problem. Call representatives at the FAST will not be able to address any Crew Scheduling issues. However, it is anticipated that Crew Scheduling will contact you to help resolve your issue.

Identifying phone problems on a real-time basis is critically important in diagnosing and fixing these problems. 

Day One – Fall 2018 Regular Meeting of the United MEC

The Fall Meeting of the United Master Executive Council (MEC) began in Chicago today. If you are in Chicago, we encourage you to stop by to witness our democratic process by attending the MEC meeting which is now in progress. The meeting will be taking place at the Hyatt Rosemont Hotel, 6350 N. River Rd, Rosemont, IL, beginning at 9:00 am.  Our Fall meeting is scheduled to continue on October 10 and 11th, 2018.  Summaries for each day of this meeting will be posted on our website.

Master Schedule Guide
One United October 8, 2018

The Master Schedule Guide linked here

Printed copies will be available for pick up in your base in the coming weeks.

Pre-merger UA Unimatic Transition

As of October 1, 2018, all pmUA Flight Attendants are now using CCS for primary scheduling functions instead of Unimatic. As we transition out of Unimatic and into CCS, we wanted to advise you of the pmUA Unimatic functions that will continue to be available and for how long.


No longer available for the submission of pay claims. All new claims must be submitted through Help Hub which line in your CCS Pay Register


Your September Line of Flying will be available until October 12, 2018


Will be available until December 12, 2018 and will display only activity through September 2018.


September DSLs (ID info) will be available until December 30, 2018


September IDs will be available for 26 days after the pairing start date with the exception of September 30, 2018 IDs which will be available until October 25, 2018


Will be phased out at a later date (TBD)


July IDs are available until October 12, 2018

August IDs are available until November 12, 2018

September IDs are available until December 12, 2018


Galley Pay
One United, October 8, 2018

Flight Attendants now bid for and are awarded positions in advance, it is no longer necessary for pmUA Flight Attendants to request Galley Pay through the Galley Pay app on Link. The Galley Pay app will be disable and removed from all Links on October 10, 2018. Galley Pay is tied to your position (when applicable) and does not require any action from you unless you trade positions or you fly an unscheduled position.  In both of these instances, you would submit a Pay Claim via Help Hub.

2019 Annual Benefits Open Enrollment October 8 - October 26
MEC Benefits Committee

Enrollment for our 2019 Benefits is now open and will run through October 26, 2018.

Details of this year’s benefit options can be accessed through Your Benefits Resource (YBR) which is accessible from the Employee Services section of the company’s website. Enrollment may be completed via the internet or over the phone beginning Monday, October 8, 2018.

A ten-page 
Benefits Preview Guide which provides highlights of updates to medical benefits, prescription drug coverage, and wellness incentives as well as plan & dependent options, costs should have arrived at your address of record and is also available on Flying Together. This resource provides you with the opportunity to compare the available coverage prior to making your 2018 open enrollment elections.

Absent your participation in the open enrollment process, your current 2018 elections will carry over for 2019 with the exception of your health care and dependent care flexible-spending account (FSA) contributions and the $30/$60 co-pay Build Your Own (BYO) plan options. Even if you plan to keep the same coverage you currently have, you’ll still need to make spending account elections for 2019.
Our AFA MEC Benefits Committee has played an integral role in reviewing the 2019 benefits available to Flight Attendants. Your Local Council Benefits Committee volunteers will be available throughout the annual open enrollment process to assist you with any questions you may have. 

Flight Attendants may also contact the Accolade Health assistants at 1-844-252-6830 7am to 7pm CT or email: united.myaccolade.com.

Vacation Election Process Make Your Selections by Monday October 15

Flight Attendants can make their vacation election selections now through Monday, October 15, 2018, 0800 (HDT). During the Vacation Election Process Flight Attendants choose what they would like to do with their 2019 Vacation days as it pertains to:

1.     FLEX – paid or unpaid vacation

2.     Deferral of Vacation into your 401(k) – minimum 7/maximum 14 days deferral.

3.     Vacation Buy Back with a 0.5% incentive before the annual vacation period

To locate your Vacation Award Letter and make your selections, login in to CCS, go to the Vacation tab ->myvacation, select “To view Optional Election, Click here. “   Be sure to select 2019 in the upper left hand corner of the screen.

Additional information containing the details of each vacation election option can be found on our website or in the 2019 Vacation Guide.

Monthly Bidding Timeline – November 2018

Beginning October 12, 0800 HDT through October 17 0800 HDT, November 2018 schedule bidding will take place via CCS.

Each month the bidding and awards process will follow a timeline, with opening and closing times for each specific event. These dates and times will be available on the front page of the bid packet.

During the Primary bid period, you will have the opportunity to bid for Regular Lines, Reserve Lines or Vacation Relief Lines.

The bidding timeline for November 2018 is as follows:

Primary Bid Period Opens

Primary Bid Period Closes

Primary Line Award Numbers Visible By *

October 12, 2018
0800 HDT

October 17, 2018

0800 HDT

October 18, 2018

0800 HDT

Flight Attendants awarded Vacation Relief Lines during the Primary bid period, will bid again in the Secondary bid period to receive your Vacation Relief Award.

The secondary bidding timeline is as follows:

Secondary Bid for Vacation Relief Lines Opens

Secondary Bid for Vacation Relief Lines Closes

Secondary Bid for Vacation Relief Line Award Number Assigned By


October 20, 2018
2000 HDT


October 22, 2018
0800 HDT


October 23, 2018
0800 HDT


Bids will be awarded in Flight Attendant seniority order. If you do not bid, or do not bid a sufficient number of lines, you will be awarded the lowest numerical line and position available at that point in the process.

Questions and concerns may be directed to your Local Council.

Continuous Overnight Duty (Stand up All-night Flying)

As we are all aware, pairings involving continuous overnight duty, sometimes referred to as “stand up all-night flying” are being seen in many of the bid packages especially for those of us based at locations at or near the West Coast or in Hawaii. These pairings are the result of realigning the parameters upon which pairings are constructed using home domicile time.

We are hearing from some of you that these new flying sequences are a concern for you. Given that these sequences having a five or six hour “sit” during the overnight hours are new to all of us, we need your assistance in identifying the specific issues that are a concern for you now that we’ve had some actual experience flying these pairings.

To that end, we’ve established a dedicated e-mail address, COD@unitedafa.org to provide you with the opportunity to provide your Union with specific information, that is, concrete descriptions of the impact of this flying on you.  

While the leadership of the Union has already taken steps to address some of our concerns about these pairings with management, we need your help in reporting the impact these pairings are having on you.  It’s not just enough to indicate that you don’t like the pairings. What we need to learn about are the specific challenges these pairings present when flying them.

Please write to us providing the following information:


File Number

Pairing Number



Copy of the pairing, as completed

We need specific information on how these sequences of flying impacted you before, during and after each of the duty periods. Describe the impact of these pairings, how they affected you, your alertness and your ability to perform your vital safety functions during the duty period. When you are feeling this impact is important to capture. Note the time and what specific activities you were performing at that time. 

We will collect this information and develop a scientific approach to these concerns all with an eye upon improving our overall quality of life. Once you’ve detailed this information, send it to us at COD@unitedafa.org for cataloging.

Senior Opting by a Line Holder
JCBA  Section 7.O.

We’ve received a number of questions about the circumstances under which a Reserve can be senior opted from her/his position. As outlined in the JCBA, Reserve Flight Attendants may be senior opted out of a position under the following circumstances:

At the airport, only the open position that was assigned to a Reserve is available for senior option. If a more senior Flight Attendant senior opts the Reserve from her/his position, the Reserve Flight Attendant assumes the position that was vacated by the more senior Flight Attendant. The Reserve may only be opted out of a position once, and the seniority option can occur only at the beginning of a pairing and before preflight duties have begun.

Reserve Flight Attendants assigned to a position having a different pairing number cannot be opted out of the position unless the pairings contains identical flight segments. Language qualified (LQ) Reserve Flight Attendants may only be senior opted by senior LQ Flight Attendants having the same primary language qualification and in the language base.

Note: Reserve Flight Attendants assigned to an LQ position who are not qualified in the designated language may be opted by a more senior Flight Attendant

Reserve FSL Flight Attendants may only be senior opted by a more senior International Purser Flight Attendant. An International Purser Qualified Flight Attendant shall have priority over a non-International Purser Flight Attendant who has been assigned to an open International Purser bid position.

If the Purser (“A” position) is picked up from open time, seniority option shall be permitted among all of the Flight Attendants on the same pairing.  Additional information can be found in Section 7.O of our JCBA or your Local Council.

Reserve Preferencing vs. Ready Reserve Preferencing
MEC Reserve Committee

Over the course of the past week, we have received questions from Flight Attendants requesting information about the difference between Reserve Preferencing and Ready Reserve Preferencing, and when each set of preferences is considered for Reserve assignments.

First, it is important to recognize that each type of these two types of preferencing are completely separate and distinct from each other. The preferences that are considered depend on when the Reserve assignment is made.

1.     The Reserve Preferencing assignment process occurs each evening at approximately 1700 HDT for open positions that check-in the following day between 0500 and 2359 HDT. During this process, preferences that are submitted using the Reserve Preferencing system are considered. This system may be accessed under the Reserve tab in CCS.  This preferencing system is easily distinguished by the fact that the Flight Attendant user is redirected from CCS to a page that opens in a separate tab or browser window (as shown in the image below).

The deadline to submit Reserve Preferencing requests for the following day is 1600 HDT. More information on inputting Reserve Preferencing requests may be found in the Appendix of the JCBA Reserve Guide.

2.     Ready Reserve preferences are considered when assignments are made to Flight Attendants who have been assigned to Ready Reserve status for the day during the 1930 HDT assignment process. Ready Reserve Preferencing may be accessed under the Reserve tab in CCS (see image below).

The Ready Reserve Preferencing screen is distinguished by the fact that it will open within CCS. On this screen, Ready Reserve preferences may be indicated for the following options only:

1.     Maximum Flying,

2.      Minimum Flying,

3.     Standby or

4.     No Preference.

This is also the area where Flight Attendants may volunteer to be assigned into days off. There is no deadline to submit Ready Reserve preferences. More information on Ready Reserve Preferencing may be found in Chapter 6 of the JCBA Reserve Guide.

The most important thing to remember is that the two types of preferencing are completely separate from one another:

  • Reserve Preferencing requests are only considered when the Reserve Preference system runs at 1700 HDT each evening.
  • Ready Reserve preferences are only considered after 1930 HDT for those who have been assigned to Ready Reserve status for the assignment day when assignments are being made to open pairings.

If you have additional questions, please contact your Local Council.

2018 Midterm Elections Commit to Vote!
MEC Government Affairs Committee

The 2018 midterm elections will be held on Tuesday, November 6, 2018.  All 435 seats in the United States House of Representatives and 35 of the 100 seats in the United States Senate will be contested. Use the following website to ensure you are registered to vote. If you’re not registered, it’s easy! Just follow the prompts. www.iwillvote.com. Should you have any questions, please contact your local AFA Office or the MEC Government Affairs Committee at legislative@unitedafa.org.

Over the past several years, there has been an increase in states which are purging voter records. If you have moved, changed your name, or not voted in the past couple elections, you may need to re-register to vote. Not sure if you are registered? You can check your status through your state board of elections or at vote.org or Iwillvote.com.


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