Hotel & Transportation Reports On-Line at unitedafa.org
May 15, 2018
One of the most effective ways for Flight Attendants to address a layover hotel or transportation issue is to file a report with your Union. When an incident occurs, when something isn’t functioning adequately, or when there is a safety or health concern, it is imperative that Flight Attendants take the time to report the occurrence detailing the efforts they’ve made personally to resolve the issue with hotel management. If, however, you don’t report it, it likely will not be recognized as a problem and may or may not be addressed for your next visit.
While the pre-merger reporting methodologies are slightly different, it is no less important, regardless of the method used, for these issues to be reported. Only through these reporting mechanisms will the Union be aware of unique issues with layover hotels or transportation. We recommend that you review our suggestions on How to Write an Effective Report (pmUAL – TVLLOG or pmCAL - Hotel Report) to ensure you include all the information necessary to effectively address any issues.
Pre-Merger CAL/CMI - Submit a Hotel Report, to provide the Union with specific issues related to hotel & transportation issues.
Pre-Merger UAL - Submit a TVLLOG, TVLLOG is a contractual, corporate database created to document and track hotel and transportation compliments and complaints. The information is stored in a shared database available to the Union and the company. TVLLOG is the exclusive method by which hotel & transportation issues are to be reported by pmUA Flight Attendants. (You will be re-directed to the company's website to access Unimatic. TVLLOG can only be submitted via Unimatic.)
To submit reports, visit the United MEC Website’s Reports and Feedback Forms page.