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Holding Pay – Requesting Pay

Date: January 4, 2019



JCBA Section 6.N.1

Recent correspondence suggests that Flight Attendants remain unclear as to procedure to “put in for” or filing a “pay claim” for holding time. Holding time is provided for in Section 6.N.1 of our JCBA and provides for ½ credit for pay purposes, including premium and language pay, when applicable on an actual minute basis for all holding time in excess of thirty minutes beyond scheduled ground time or block arrival time. Holding pay is paid in addition to all other compensation. While it is preferred that the Purser on the pairing complete the holding pay form to request holding pay for the entire crew to avoid the submission of multiple requests for the same flight segment. There may be circumstances where it may be necessary for you to contact Crew Pay to resolve the missing compensation and it is our expectation the Crew Pay will be responsive to you when you place the call. 

Holding pay is to be submitted in the following manner:

1. Login to CCS -> HelpHub.

2. Select the Request Holding Pay link.

This link will take you to the form to submit a Holding Pay Request (which will be sent to Crew Pay). 

The status of all holding pay requests will be sent to you at your corporate (united.com) email address. 

If you have additional questions on this Contract provision, please contact one of your Local Council Representatives.

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