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Lost, Stolen or Surrendered Passport Procedures

Date: November 20, 2019

Section 3.V.5.a.

Flight Attendants are required to carry their passport while on any flight assignment. When a Flight Attendant’s passport expires or requires replacement for any reason, (i.e. lost or stolen passport or name change, etc.) Section 3.V.5.a of our Contract provides guidance on the reimbursement of costs for replacements. 

The Company shall bear the cost of any necessary passports, passport renewals, additional passport pages, visas, work permits required to be based/domiciled at that location, residency and the governments expedited renewal fee. The Company shall also bear the costs of all necessary photos associated with obtaining the aforementioned documents. In the event a Flight Attendant’s Passport is stolen, the company shall bear the cost of its replacement including required visas in effect at the time of the theft where supported by reasonable documentation. 

Flight Attendants are required to monitor the expiration dates of their passport and all required visas based on the flying assigned to her/his domicile location. 

To review your current record or modify the passport/ visa status log in to CCS, select the Schedule tab > Passport. Flight Attendants are responsible for the accuracy of the information they input. We encourage Flight Attendants to maintain copies of any receipts related to the passport and visa renewal/replacement and to ensure proper reimbursement. 

Learn more about E-Lines Passport Renewal Costs , additional resources and frequently asked questions can be found in Policies and Procedures on Flying Together 

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