The Value of Turbulence Line Operation Safety Audits – A Collaborative Approach

Date: March 8, 2019

  FAQ on the Value of Turbulence Line Operation Safety Audits (LOSA)
    

Any Flight Attendant injury that might result from turbulence that can be avoided has value; not only for the person who avoids the injury but for all of us collectively in an environment where safety is the highest priority.  Within the context of avoiding Flight Attendant injuries, Line Operation Safety Audits (LOSA) also have value and enhance our collective safety by identifying areas where improvement in procedures and processes are possible.

In an effort to ensure the safety of United Flight Attendants, the Flight Operations, Inflight, Dispatch and Safety divisions of United Airlines are partnering with the Air Line Pilots Association (ALPA), the Association of Flight Attendants-CWA (AFA) and the Professional Airline Flight Control Association (PAFCA) to develop a Line Operations Safety Audit (LOSA) program that will explore how turbulence related policies and procedures of these various divisions interact and ultimately affect Flight Attendants.  

This is the first time The LOSA Collaborative is doing a simultaneous observation program on the flight deck, in the cabin and with dispatch. As no such project has ever been attempted, a test is necessary to ensure our dedicated efforts are successful. If the observations prove to be successful, then United will look to do a larger scale observation program in the future.