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E-Lines: April 23, 2019

Date: April 23, 2019

Programming Defects Fixed Related to Reserve Assignments
One United – April 18, 2019

United IT Department has been working to fix various programming defects that have been impacting Reserve Flight Attendant assignments. United announced the following defects have been corrected. They are: 

  • For Standby Reserves, the one-half flight time credit was not being included in the total time-accrued (TMAC). It is now being correctly added into the total TMAC value. 
  • The total TMAC was incorrectly including future training and vacation time for Reserves in advance of when it actually occurred. It now includes training and vacation only at the time it occurs.   
  • The Reserve Availability time was displaying an incorrect value for pairings that contained multi-flight segments with international flying, and/or a last segment deadhead flight. These pairings now reflect the correct value. 
  • In certain one-off instances, the TMAC number was reflecting an incorrect value for Reserves. This issue has been corrected.

In the event you experience any issues related to any one of the above, please call Crew Scheduling at (800) FLT-LINE, option 1.

United’s Office 365 Transition – Maintaining a Separation 

United has recently announced the Transition from the Global webmail system to Office 365.   
There are a number of ways to transition to Office 365 some of which activate the Office 365 product directly on your personal electronic device.  We recommend you avoid this activation.  Rather, we recommend that you access your Office 365 e-mail via the web using any browser. 

Simply enter:  https://outlook.office365.com/owa

Once you have accessed the initial sign on page, your sign on requires your company file number with the preceding u.   For example:  u299025@global.ual.com.  To complete the sign-in process, use you global password (as if you were signing into Flying Together.)

Utilizing our Jetway Trade Provision 
Section 7.P.1-12

A Flight Attendant may drop the last segment of a pairing to another Flight Attendant by calling scheduling no earlier than one (1) calendar day and no later than four (4) hours prior to the scheduled departure or the segment to be traded for all segments that depart and arrive within the United States, including Alaska, Hawaii and Puerto Rico.

Note:For flights to/from FRA, GUM, HKG, LHR, NRT and other Flight Attendant domiciles, a Flight Attendant may drop the last segment of a pairing to another Flight Attendant by calling Scheduling no earlier than one (1) calendar day and no later than six (6) hours prior to the scheduled departure of the segment to be traded

Additionally, Flight Attendants can advertise a segment of their pairingfor a Jetway tradeby utilizing the Electronic Bill Board (EBB) available on CCS. 

Scheduling shall approve the Jetway Trade under the following conditions: 

·       Both Flight Attendants are Lineholders 

·       The Flight Attendant trading into the last segment must be on an unassigned day and meet all legalities and qualifications required.  The trade will not be approved if it results in any legality for either Flight Attendant 

·      The segment traded is not a deadhead segment 

The Flight Attendant who traded into the last segment of the pairing must confirm with Crew Scheduling no earlier than six (6) hours and no later than two (2) hours prior to scheduled departure and must check in for the flight at the designated reporting time and location, in accordance with Section 6 R or the bid cover letter, as applicable.

Note: The original Flight Attendant must remain in position and with the aircraft, if applicable, until the replacement Flight Attendant is present, (i e. there must be a physical handoff at the airplane or designated check-in location). The replacement Flight Attendant must be at the airplane/designated check-in location no later than the check-in time listed in Section 6.R or the bid cover letter as applicable. If, for any reason the replacement Flight Attendant does not report for duty, the original Flight Attendant must operate the segment 

Once the trade is approved, neither Flight Attendant may trade or be awarded PTO, a personal drop or DAT for the pairing or portion of the pairing. 

In the event the original Flight Attendant is reassigned or drafted before the replacement Flight Attendant has confirmed with Scheduling, the Jetway Trade shall be considered void. 

Flight Attendants interested in utilizing the jetway trade provision are encouraged to review the previously published 
stipulations and eventsthat may affect our contractual jetway trade process’.  Additional information can be found in section 7.P.1-12 of our JCBA and @unitedafa.org.Questions can be directed to your Local Council representatives. 

Withdrawing Transactions with Open Time   
JCBA Section 7.G.3

Our contract provides Flight Attendants with the ability to pick-up trips from open time and place the pairing(s) on her/his line of flying for the month. As provided for in Section 7.G.3. of the JCBA, all pairings removed from open time by a lineholder will become part of her/his bid line for the month unless the Flight Attendant contacts Scheduling within one (1) hour of the transaction to withdraw it.

For additional information contact your Local Council Representatives. 

Out of Base Training (CQ) Pairing Pick-up Provisions
JCBA Section 11.D.9

Lineholder Flight Attendants may pick up training/meeting date(s), including CQ, at locations other than their base beginning on the 6th day of the bid month as provided for in Section 11.D.9. of our JCBA. 

Flight Attendants are reminded that when picking-up CQ in an out of base location they are responsible for providing their own transportation and any needed hotel accommodations. Flight Attendants may not pick-up pairings containing deadhead flights or hotels to attend training out of base.  Doing so will result in the remove of the out of base pairing from your schedule. 

For additional information on picking up out of base training/meetings to include CQ, review Section 11 of the JCBA or contact your Local Council office.

Day at a Time Vacation (DATV)   
JCBA Section 12.J

As a reminder, Section 12.J. provides Flight Attendants with the opportunity to use Day at a Time (DATV), that is, up to ten (10) vacation days in each Scheduled Vacation year separate from her/his awarded vacation period(s).   When doing so, Day at a Time (DATV) will be deducted from the Flight Attendant’s accrued allotment in the following Scheduled Vacation Year.

DATV is awarded in seniority order, after the award of relief lines and before the beginning of the month. Additionally, DATV days will be available throughout the month, to the extent that regular personal drops are available and day at time vacation days have equal priority.

Additional information can be found in section 12.J of our JCBA. Questions can be directed to your Local Council Representatives. 

Report Scope Violations to Your Local and File a Marginal Service Report 

We continue to receive reports in the MEC office of ground personnel violating the scope of our contract by performing duties traditionally performed by Flight Attendants during the boarding process. We encourage all Flight Attendants to review the E-Lines publication dated April 6, 2018, addressing the Scope Clause and more specifically, the value this provision brings to our career and our profession.

We ask that you immediately report any violation of our scope to your Local Council.  This reporting action is not about getting anyone in trouble, but rather this is about ensuring that these instances are properly reported to AFA and any misunderstanding of an employee’s job responsibility is promptly corrected.

Remember, the Scope Claus protects our work and ensures that work continues to be available for us to perform. In the end, Scope protects our jobs and prevents the company from assigning this work to other work groups simply because it’s more expedient for them to do so.

MEC Reserve Committee Report – April 2019
MEC Reserve Committee

MEC Reserve Committee’s most recent report, detailing the activities of the Reserve Committee has been published on unitedafa.org.

United Announces Additional Improvements to UMNR Program 

MEC Safety Health and Security Committee


In order to assist us in completing our responsibilities as safety professionals and to ensure a safe and caring environment for of our youngest travelers, United recently released an update to its UMNR policy that contains additional requirements when the company accepts unaccompanied minors for transport.  Highlights of this new policy include:


·       Maximum number of UMNRs per flight:No more than six UMNRs will be booked per flight during regular operations

·       Onboarding seating change from best practice to policy: Aisle seat in the last three rows of the aircraft

·       Fee structure changes: $150 service fee for every two UMNRs on the same PNR per direction of flight

·       UMNR itineraries requiring flight connection will not be accepted.

Flight Attendants are encouraged to continue to apply the concepts of Communicate, Accommodate, Remind and Escort, or C.A.R.E., anytime a UMNR has been entrusted to your care. Always follow proper procedures for securing and handing off UMNRs to other custodial employees.

For additional information on these policies Flight Attendants may 
refer to the eFAOM

The Role of the MEC Hotel & Transportation Committee
MEC Hotel and Transportation Committee

The primary objective of the MEC Hotel & Transportation Committee is to oversee the selection of hotels and ensure the negotiated standards set forth in the JCBA provide safe, clean and quiet lodging with food availability for Flight Attendants on layover.

The MEC Hotel and Transportation Committee Members follow an objective inspection process when the company selects hotels or renews hotel contracts. Hotel Standards for Flight Attendants are clearly spelled out in our JCBA, LOA 17 (page 330-333). Hotels inspected are selected through a Request for Proposal process where company representatives ask hotels in any given city to respond to a request from the company to lodge Flight Attendants for layovers. Not every hotel in every city is interested in crew business for various reasons. The reasons can include our flight arrival and departure patterns which might drive the need for additional hotel personnel to prepare rooms to support our arrival. Other reasons can include the number of rooms needed or other factors such as conventions or other anticipated business that might preclude the hotel for consistently meeting the number of hotel rooms needed each night. It might surprise you to learn that in one city the need for Flight Attendants each night exceeds 100 rooms!

As part of the Hotel Committee’s responsibility to enforce our JCBA, each month the Members of the Hotel & Transportation Committee participate in a conference call with management representatives to discuss issues that might otherwise compromise the provisions of our Contract and to review the schedule of hotels to be inspected in the upcoming month.

Flight Attendants play a critical role in keeping the Hotel and Transportation Committee informed by filing reports on any issues they encounter with a contracted hotel or transportation vendor. The AFA Hotel Report can be accessed from the Reports & Forms icon located on the home page of our website, www.unitedafa.org. As of October 1, 2018, the reporting system was updated to allow our MEC Hotel & Transportation Committee with the ability to gather, catalog and act on reports received from Members. The report will be forwarded to your respective Local Hotel & Transportation committee and the MEC Hotel & Transportation committee for evaluation. 

It is important that you submit this information/form expeditiously, always including all of the information listed on the form, to ensure the incident is thoroughly investigated and action is taken to address any deficiency.

eFAOM Revision #28 - Effective May 1, 2019

eFAOM Revision #28 is now available. Flight Attendants are reminded to sync all open documents and review any changes by the May 1, 2019 effective date. 

Additional information can be found in the latest edition of Inflight Service Weekly (IFSW). 

Break [BRK] Days not Visible in CCS

This afternoon we began receiving reports from Flight Attendants and Local Councils that Break (BRK) days previously placed on the lines of some Reserves in order to temporarily correct a month-end 1-in-7 violation had since been removed.


After reviewing the issue with the company, it was determined that the error seems to be isolated to the CCS platform; the BRK days continue to appear correctly in the COSMOS platform used by schedulers. The cause was not immediately apparent, and the issue was escalated to IT for resolution.


Until this is corrected, Reserves who would like to resolve end-of-month 1-in-7 violations by moving days off and/or are unsure of current BRK day placement should contact Crew Scheduling. We will keep you apprised of any updates.



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