Mockery Does Not Build Trust
June 1, 2019
Over the past few days we’ve heard the concerns of many of you regarding the recent events at Backstage where the Sr. Vice President of Inflight appeared on stage at Backstage in costume as the Kool-Aid man. The calls, text messages and e-mails we have received from you have been loud, strong and emotionally charged. Rightfully so.
We have today, on International Flight Attendant Appreciation Day, communicated your concerns about the disrespectful, mocking tone of this action to the Sr. Vice President of Inflight. We’ve expressed to him the adverse impact of this decision on his relationship with Flight Attendants and asked him to clearly recognize the concerns we have all expressed.