Voluntary Supplemental Benefits Open Enrollment
February 26, 2020
As we know, Open Enrollment for AFA Voluntary Supplemental Benefits is in full swing having opened this past week on Monday, February 17, 2020 and will continue through March 14, 2020. AFA has selected two brokers, Design Benefitsand National Group Protection (NGP),to offer voluntary supplemental insurance benefits to our Members. Both companies have been endorsed by AFA during the defined Open Enrollment period and are equally authorized to solicit our Members and offer these benefits. To that end and in order to ensure both are aware of who are Members are, AFA provided both of the brokers with Membership information.
During this first week of open enrollment, we have become aware that communications by U.S. mail, e-mail and telephone have been used to heighten awareness of the open enrollment period. New to us this year was the use of text messaging to increase awareness. While some of our Members have appreciated the electronic reminder by text, others were caught off guard and would prefer not to receive these messages by text. When AFA was made aware of this, we discussed this practice with our brokers. During those discussions, we came to realize that we had not provided guidelines to either of our brokers restricting the use of text messaging because we had not obtained permission from our Membership to do so. When we became aware of this, we reviewed our guidelines with both brokers and have requested this method of communication not be used. For those who would have preferred not to receive these messages, we apologize and regret the inconvenience.
Both of our brokers offer a wide range of products and services which are intended to improve the financial well-being of our Members and include short term disability, group voluntary accident, group critical illness, and group whole life insurance. To contact our brokers using our dedicated contact resources:
More information about the products offered by each of our brokers can be found on our website at the following link:https://unitedafa.org/benefits/insurance/voluntary/