Home > News > The company just released the following Important Updates on Pass Travel Support

The company just released the following Important Updates on Pass Travel Support

Date: March 17, 2020

The company has just released the following Important Updates on Pass Travel Support:

If you’re using our pass travel benefits, please be mindful that entry restrictions continue to change around the world (including when returning to the U.S.or visiting other countries). Remember that you will need to follow self-quarantine guidelines before coming back to work if you’ve traveled to high-risk areas, including Europe, the People’s Republic of China and the Islamic Republic of Iran. The CDC advises that travelers coming back to the U.S. from these countries should stay home and monitor their health for 14 days after returning to the U.S. 

Please visit Flying Together for the latest updates about COVID-19 impacts and reach out to your leader or HR partner if you have any questions. Let’s all continue to take care of ourselves and each other!


Need help with your pass travel? 
To help stop the spread of COVID-19 (coronavirus), government-imposed restrictions have been put in place on travel and everyday life in countries around the world. This is impacting our business in many ways, and it is now affecting the ability of our Employee Travel Center (ETC) to support our employees during their travel, as the ETC call center team is currently not able to get to work and answer employees’ phone calls. 

The team is working hard to prioritize requests by urgency, and if you need pass travel assistance, we ask that you take advantage of self-service options first, when possible, and submit any other requests through Help Hub

Self-service options:

Types of requests that the Employee Travel team will prioritize:

Services we’re currently not able to provide or prioritize:

  • Phone support
  • Chat bot function 
  • Help with nonessential business travel

Share this page:

More News