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Restoration of Reserve Days of Availability – Sixteen Day Off Reserve Lines

Date: April 29, 2020


MEC Reserve Committee

Yesterday, April 27, 2020 at 2359 was the deadline to request restoration of Days of Availability and a commensurate increase in Reserve minimum guarantee.  This month, United management implemented a new system utilizing Help Hub to expedite the processing of these requests.  All indications are that this new system had a dramatically positive impact on accomplishing the business processes necessary to timely restore both the days of availability and the Reserve minimum guarantee. We are advised that this is the process that will be used in all future schedule months to complete these transactions. 

While Section 8.I.1.l. of our Contract provides Flight Attendants may “contact Crew Scheduling to be assigned additional days of availability and have her/his Reserve guarantee adjusted…” it should be understood, on a going forward basis, that this is the method by which this “contact” will be accomplished.

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