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Temporary Changes Implemented to Passenger Deplaning Process

Date: May 6, 2020

As we continue the use of social distancing safety precautions aligned under the guidance of the CDC and the advocacy of your MEC Safety, Health and Security Committee, the company has implemented temporary changes to the passenger deplaning process. In order to promote social distancing, the deplaning process will coordinate a front-to-back deplaning process. The following process is outlined below:  

  • As you taxi to the gate, make an announcement asking customers to remain seated until their row has been called to exit the aircraft.
  • Upon arrival at the gate and after the seatbelt sign has been turned off, announce approximately five rows at a time to exit the aircraft, using a front-to-back approach, and ask customers to maintain a safe distance between themselves and others as they deplane. 

  • If the capacity is low, you may choose to announce more than 5 rows at a time.
  • On aircraft with dual deplaning, please announce rows in both sections of the aircraft at the same time.
  • Pause between each group of rows announced, allowing the majority of the prior group to deplane before to calling the next group. 

  • ·In the event customers have a tight connection, you can make an announcement requesting that customers allow others with a tight connection to deplane first. 


Flight Attendants can locate updated announcements in the Inflight Final Report (IFR) in My Flight. These measures align with the CDC guidelines and are the latest steps in our broader efforts to help ensure a safe environment for our customers and our employees.


Please continue to follow the latest updates about COVID-19 by visiting Flying Together.

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