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Face Mask Compliance Conflicts - Professional Standards is Here to Help

Date: May 26, 2020


MEC EAP – Professional Standards  

Last week, the requirement to wearing a face mask or covering while on duty, either onboard the aircraft or in terminal buildings became one of a Flight Attendant’s safety-related duty items and is required in accordance with United’s Policy and Procedure manual. The following instances identifies when a face covering/mask must be worn and any exceptions to the requirement.

Flight Attendants who encounter an instance where a Crew Member may give the appearance of being non mask compliant, we encouraged that you speak to the individual in a calm, non-threatening manner out of the view of passengers. 


It is best to try to find a resolution by discussing what you’ve seen to get a better understanding of what was taking place at the time. That explanation may offer an acceptable solution. If, however, a discussion does not seem to be productive, we recommend that you call your AFA EAP/Professional Standards Committee to discuss the matter directly with a representative. We do not recommend reporting a flying partner to management.  Our AFA EAP peer professionals are trained Professional Standards volunteers who possess unique skill sets who are trained to work out issues and avoid “writing up” flying partners.  As we’ve told you previously, no matter how well intended, involving management rarely works out as you might expect it to and, without meaning to, both parties could potentially become subject to disciplinary action. After listening to your concerns, EAP representatives will follow up on the situation and pursue the appropriate action necessary. 

These are difficult times for all of us. We need to make a commitment to ourselves and each other to not only keep each other safe but to also look out for one another.  We are family and no one does a better job of taking care of Flight Attendants than Flight Attendants. If you would like AFA EAP Support around COVID-19 related issues, please reach out to your Local Council AFA EAP Committee members. Their contact information is available 

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