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Increase in Zero Value Lines due to Lack of CQ Presents Challenges to Crew Pay

Date: August 1, 2020

As a follow-up to our communication on the increased number of Flight Attendant schedules that did not include any flying due to a lapse in qualification, we’ve remained in touch with Crew Pay to better understand not only the work they are doing on our behalf, but also to get a better understanding of the challenges they are facing and how we can help in order for us to get the information we need.

Crew Pay is aware of an increase of 00000 bid lines for August due to ‘loss of qualifications’ and is making a dedicated effort to ensure our Pay Registers accurately reflect the pay to which we are entitled. However, before the staff at Crew Pay can add hours to our Pay Registers, they are heavily reliant on Crew Planning and Training Scheduling to provide them with a full list of impacted Flight Attendants. This work is ongoing and there are large numbers of us who have lost our qualifications due to the COVID-19 pandemic. 

Keep in mind also that the COVID pandemic has hit both the Houston and Manila areas disproportionately and many of these representatives are still being required to work remotely. To better assist in processing all of our requests for additional information, please use the link at the bottom of your Pay Register that is dedicated to answering questions on pay. Your connection is via Help Hub and you can expect to receive a written response to your inquiries by using this dedicated automation link. 

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