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737 MAX Returns to Service

Date: February 13, 2021

This past fall, United announced that the return of the Boeing 737 MAX to service would occur in the first quarter of 2021. The first United 737 MAX flight was Flight 1864 from DEN to IAH in the morning of February 11, 2021. United also recently announced that on its first day back in service, the 737 MAX aircraft will fly between DEN and IAH, RSW, MCO, LAS, and SMF. Other routes include flights from IAH and DEN to MCO, ORD, FLL, PHX, LAX, LAS, and EWR.

United plans to reassure the public and crew members the plane is safe to fly.  Rebooking procedures for those who might elect not to fly on the aircraft remain unrefined for passengers. United claims the fleet has completed more than 1,000 hours of work on every aircraft, including FAA-mandated changes to the flight software, additional pilot training, multiple flight testing and meticulous technical analysis to ensure these planes are ready to fly. In addition, United seeks to reassure crew members that Gol, American Airlines and Aero Mexico have been operating passenger flights with the 737 MAX since last month.

Going forward, passengers will receive a communication from United at least seven (7) days before their departure for awareness, and to offer the flexibility to rebook to another flight or cancel their reservation. Keeping in mind that some passengers may decide to rebook to a different aircraft once they have already checked-in at the airport. In this case and if you are asked, please refer the passenger to Customer Service.

Our AFA Safety, Health and Security committee will continue to monitor and address our concerns as they come up regarding the Boeing 737 MAX aircraft.

For more information, please visit the 737 MAX (ual.com) website.

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