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United Updates “UMNR” App and Adds “Help Hub” link in CCS

Date: April 2, 2021

United updated their “UMNR” app on April 1, 2021 and, as a result, the current version will no longer function.  The updated “UMNR” app has been pushed to your Link device and no functionality within the app will change.

If you encounter a technical issue with you “UMNR” app after April 1, 2021, please contact United’s technology service desk at U.S. phone number (847) 700-5800.  If you have questions on the UMNR policy or procedures, contact the IFDM for assistance. Also, additional resources regarding the “UMNR” app can be found in a User Guide for this app in Flying Together.

This past week, United made access to Help Hub available directly from CCS with a link that can be accessed from the “Other” tab on the CCS landing page. It is intended to make connecting to the online portal easier when searching for answers to policy questions and when making service requests to a variety of United departments that support employees.  Some examples include the Employee Travel Center, Digital IT Service Desk, TakeOff Learning and Payroll. 

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