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Reminder: Reserve Telephone Availability

Date: May 4, 2021

There has been some recent confusion from members returning to the line and transitioning to Reserve status about phone availability requirements while on Reserve. The United MEC Reserve Committee covers this issue in their recent Transitioning to Reserve Guide available on our website.

While on Ready Reserve, and when Contractually required, Flight Attendants must be telephone available. This includes promptly checking and responding to any voicemails you receive from Crew Scheduling, which may at times come from unexpected or unknown caller ID telephone numbers. This is especially true while many schedulers are working from home. Be sure to take this into account if you use special settings on your mobile phone to screen calls.

A Reserve will not be deemed unavailable for contact and assigned an Unable to Contact (UTC) or Missed Trip (MT) unless Crew Scheduling has made three (3) calls over thirty (30) minutes, spaced approximately ten (10) minutes apart, to all numbers listed on the Employee Info screen in CCS.

 


Reserve Status

Can Crew Scheduling Call Me?

Am I required to be Phone Available?

How Much Time Do I Have to return a Phone Call from Crew Scheduling?


Released for the Day (RLSD)

Yes

No

Not Applicable


During Legal Rest at Home

Yes*

May only attempt to contact during last hour of legal Rest at Home.

No

Not Applicable


During Legal Rest on Layover

Yes*

Following 8 hours free-from-contact (starting after debrief), may call to notify or irregularities or return assignment.

 

No

 

Not Applicable


While Serving Ready Reserve

Yes

Yes

30 Minutes from 1st contact following completion of Legal Rest

OR

Starting at 0001 following a day off

Crew Scheduling will call 3 times, approximately 10 minutes apart.

 

While on a Day Off
(Other than Below)

No

No

Not Applicable


While on a Lineholder Day off on Last Day of Old Bid Month if Assigned Ready Reserve for First Day of New Bid Month.

Yes

Starting at 2000 HDT

Yes

Starting at 2000 HDT

30 minutes from 1st contact starting at 2000.

Crew Scheduling will call 3 times approximately 10 minutes apart.


*Sustained MEC Grievance 3-19 provides that if a Flight Attendant’s legal rest period at home is interrupted by a call from Crew Scheduling (outside of the last hour), the rest period shall be restarted as soon as the error is discovered or is brought to the company’s attention within the same rest period in which the improper contact was made.

More information regarding Reserve availability and other responsibilities, can be found in the Reserve Survival Guide starting on page 80. The entire guide contains a wealth of valuable information and we encourage you to be familiar with its contents.

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