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Catering Operations Changes Ahead

Date: July 30, 2021

Earlier this year, in response to the ongoing crisis brought about by the COVID pandemic, United began a process of re-examining all aspects of the business of our company.  We learned this included United’s catering operations.  More specifically, United announce they would be exploring the option to transition catering operations to other “third party vendors”.

Of course, not only because our work is directly impacted by those dedicated workers who cater our aircraft, but also because of our concern for our fellow employees, we’ve had a keen interest in the outcome of this review.   We are learning management has concluded their review, which took place over the past 6-7 months, and has decided they will work with three outside vendors to operate United’s five Flight Kitchens and oversee Menu Designs and Administrative functions.   These companies include Gate Gourmet, Newrest and Sky Café.    The transition will begin during October and the full transition is expected to be completed by mid-November.

Of significant importance, all frontline employees in United’s Flight Kitchens who are in good standing with the company will receive a job offer from one of the three vendors.  In addition, these vendors are interested in hiring management and administrative employees also in good standing following an interview process.

We expect we’ll be hearing more about this transition as we approach October.  As of now, we do know the following location specific information:

  • Gate Gourmet will be responsible for Menu Design, Administration and Flight Kitchens at DEN, EWR and HNL.
  • Sky Café will be responsible for Flight Kitchen operations at CLE sourcing menus from local kitchens and restaurants.
  • Newrest will be our new partner in Houston, and it is expected the company will use their experience operating in 58 countries to build out a world-class Houston Flight Kitchen operation.
We’ll be staying in close contact with management to ensure we’re clear about how these changes will directly affect the work we do on the aircraft.  As additional information on these transitions become available, we’ll be sure to share it with you.

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