Report Hotel and Transportation Issues – Avoid United Voices

Date: October 6, 2022

When issues occur, our MEC Hotel & Transportation Committee is best prepared to address any concerns or shortcomings when provided the specific details of any incidents. It is clear to AFA that there are instances where concerns have been reported via company reporting systems, yet those details are not being shared with the MEC Hotel & Transportation Committee to ensure the proper shared oversight contemplated by the contractual hotel selection process.  

As disappointing as it may be to say it, Hotel & Transportation incidents that are not reported via the United MEC website essentially did not happen. Without the specific data being reported using the Union’s reporting system available on www.unitedafa.org, the MEC Hotel Transportation Committee cannot completely address contractual deficiencies.

When these issues are received via the Union’s reporting system, details of the incident are shared with management at United as well as at the hotel to be addressed and deficiencies resolved. It is still regrettable that United management has yet to develop a system whereby reports to the company are consistently and reliably shared with the Union. Conversely, AFA’s system collects and records these issues at each property and effectively provides us with the data we use to address your concerns.

To be clear, we absolutely discourage the use of United Voices. Using United Voices provides management with the exclusive knowledge of the incident. If they fail to acknowledge or follow-up on the issues, in fact, it is as if it never happened. Your experiences are never recorded, and management can (and does) effectively deny there are issues with our contracted hotels.

We understand the frustration with repeatedly reporting the same issues with our layover hotels. However, management is betting that you’ll grow tired of reporting these issues and that we will simply come to accept these problems ultimately reducing the standards that have been negotiated on your behalf.

Also, reporting issues via social media is not an effective way to have your voice heard. We remind Flight Attendants that posting their experiences on social media is not reporting the issue. Your AFA MEC Hotel & Transportation Committee needs the appropriate documentation in order to address your concerns. 

If you have additional questions, please contact your Local Hotel & Transportation Committee for assistance.