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Changes Coming to Filing Reports with AFA

Date: December 13, 2022

As a part of our continuing efforts to improve the channels of communication with our Members and to improve your experience in updating information and filing reports with the Union, efforts have been underway for several months to develop a membership and grievance database system that allows you to provide the Union with your preferred contact information and to not only file but also follow-up on that status of Local Council Worksheets you have submitted. 

For many years, we have had a business relationship with Unionware, a Software company in Winnipeg, Manitoba specializing in scalable union management software.  In addition to improving the Membership database and reporting features we currently have; we have taken advantage of the expertise of this group to redevelop our Grievance Reporting system and database.

While our current website provides Members with the ability to complete Local Council Worksheets in addressing potential grievance issues, this is currently accomplished through a group of connected systems.  Our new system will bring all grievance related matters onto a single platform that will enable Members to identify issues that need to be addressed and will provide an electronic means by which they can follow-up on reports they have submitted.

This new membership and grievance database system will be accessible through a designated portal known as Memberlink and will be fully accessible from the home page of our MEC website at www.unitedafa.org beginning the night of December 15, 2022. 

On your first visit to the site, you will be asked to Sign Up Now which will require that you have your employee (file) number leaving off the “U” and any leading zeros.  The system is programmed to accept just the numbers.  For example, if your Employee (file) number is u001234, enter only 1234 to start the validation process for setting up an account.   The system requires that you establish a unique password to access your account which will always be your employee (file) number.  As part of the process in setting up the account, an e-mail address is required.  Be advised, the system is not designed to accept corporate e-mail or united.com addresses.   Please provide a personal e-mail address.

Once submitted you will receive an authentication email that will be valid for one hour.  If you do not receive the email within ten (10) minutes, we recommend that you check your spam folder. When you select the verification link contained in the email, you will be redirected to the new site.

Having established an account, you will have an opportunity to verify and provide the Union with your preferred contact information – address, telephone number(s) and e-mail addresses. It is particularly important to understand that this site is a dedicated Union website.  Address, telephone & email address information provided is not exchanged with the company and cannot be used to report address changes to United management. 

Any updates to your contact information will be verified via a manual process before being saved.  For this reason, these changes will not appear immediately.

Please note – if you elect to use an international address or phone number, we ask that you use the “Additional Comments” field to input your data so that we are able to ensure it is entered into the system in the correct address and phone field format of your country of residence.

On the home page there is a link to file a new Local Council Worksheet.  You will be able to track the status of any current or past cases via the “My Profile” link located on the landing page.

For the present time, please continue to submit the following reports: Hotel & Transportation, Call Wait Times, Professional Standards, General Incident, Marginal Service & Staffing, Safety and Uniforms using the following link provided on our website at https://unitedafa.org/reports/.

If you encounter any difficulty establishing your Memberlink account, you can write to us at memberlink@unitedafa.org or call 800 624 3907 X522.

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