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Professional to Professional – Union First

Date: June 7, 2022

We are the face of United Airlines and we are Aviation’s First Responders, charged with the safety and security of the aircraft for our passengers and Crew.

Our job can be stressful during the best of times, but with staffing issues, difficulty reaching scheduling and hotels, and the ramping up of a welcome, but jam-packed summer schedule, things can sometimes get tense. We also have an abundance of new-hire Flight Attendant’s joining us who may not be aware of the options available to them when disagreements or misunderstandings may arise.

For all circumstances involving any crew conflict or misunderstanding, we ask that you utilize our Union First options.

Professional Standards is a component of AFA EAP (Employee Assistance Program). It exists to assist Flight Attendants in any area that affects professional conduct. In addition, AFA EAP has a great working relationship with ALPA’s Professional Standards Committee to help address conflicts that arise between Flight Attendants and Pilots.

We know that we must all take personal responsibility for creating a cooperative, respectful work environment that is tolerant of different opinions. However, when conflict occurs, we must take it upon ourselves to address and make every effort to resolve it respectfully. We encourage the resolution of any disagreement by trying to discuss the specific behavior or area of contention with the individual involved seeking to find an acceptable solution. Do so privately, thoughtfully, and not in the heat of the moment.

Above all, keep it professional. If a discussion does not seem to be productive, call your AFA EAP Representative to discuss a Professional Standards matter. Remember, when Flight Attendants write up other Flight Attendants to management, first we lose control of the outcome. And second, remember that all individuals involved in an incident are likely to be investigated as well, including yourself.

We are a crew, we are family – and family has disagreements sometimes but work together through our Union to achieve resolution as opposed to escalation.

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