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FPS Update

Date: August 2, 2022

This past Friday we announced our new Flight Attendant Promoter Score (FPS). While our results will be posted on a weekly basis, in order to provide a preview of how the scores will be presented, we updated the FPS ratings today in advance of the Friday update. As of today, the FPS score is -95%. FPS rating information will be updated again on Friday of this week.

We are asking United Flight Attendants for your feedback on how current management is doing in a number of areas that impact our Flight Attendant experience. FPS is calculated using a methodology based on standard NPS scoring. Your responses are anonymous.

You can choose a number between 0-10, with zero meaning you are strongly disappointed and 10 meaning you are highly satisfied. Flight Attendants who rate 9-10 are seen as promoters, those who rate 7-8 are seen as neutral or passive, and those who rate 0-6 are seen as detractors. The FPS score is the percentage of promoters minus the percentage of detractors.

Each survey will run for a one-week period beginning and ending on Fridays, at which time a new l survey with identical statements will then open. We will update the FPS score once a week on our public AFAFPS website as well as UnitedAFA.org. We invite you to participate in each weekly survey and provide your continued and updated feedback.

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