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Using Telephone Technology to Improve Rest

Date: August 11, 2022

Over the course of the past several years since the merger of the work groups, we’ve received a number of questions from our Members about their ability to use the Do Not Disturb technology available on our smartphone devices to restrict SPAM calls while ensuring that calls from the Crew Desk would still be received to enable our response to calls from the Company.

Consistently we have advised Flight Attendants that they are required to be telephone available and, due to certain automation limitations, Flight Attendant have had to be prepared to receive calls from unexpected or unknown caller ID telephone numbers. 

As a direct result of improvements in company technology and the work of representatives from the company’s Crew Planning & IT groups, we are pleased to be able to provide an update on progress made in this arena. It is now possible for Flight Attendants to use the Do Not Disturb technology on their smartphone devices to establish settings that will facilitate calls from Crew Scheduling while restricting other unwanted outside calls.

Based on the technology change that was implemented on August 10, 2022, Flight Attendants can now expect to receive calls from Crew Scheduling that will consistently be identified as coming from 800 358 5463 (1 800 FLT LINE.) Further, we have been given an assurance that calls will not be placed to Reserves from other than this number. As a result, Flight Attendants need only be concerned about getting a call from that number versus having to be aware of multiple numbers. 

The end result of this automation enhancement made for Flight Attendants is an improved opportunity to take advantage of every opportunity for rest. 

We are also pleased to learn that additional improvements to the company’s FLTLINE menus are anticipated in the coming weeks. These additional improvements are intended to assist Flight Attendants in directly reaching those areas of the company where specific functions are accomplished in an ongoing effort to address call wait times. Stay tuned for additional information.

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