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AFA Debrief: August 09, 2022

Date: August 9, 2022

AFA Debrief – August 9, 2022

Hot Aircraft – Advocating to Protect Crew and Passengers
Call Wait Time Reports
FPS: Week One Results
Welcome Class 2223!

Hot Aircraft –Advocating to Protect Crew and Passengers

As summer temperatures continue to remain elevated, so does the risk of heat-related illness. In addition to the heat, delays and quick turns put additional stress on our bodies. Flight Attendants are the most important “safety feature” onboard the aircraft and it is critical that we always consider our own needs and those of the passengers in our care.

While there is not a defined cabin temperature standard at United, AFA has long recommended that management adopt guidelines from the Temperature Section of the ASHRAE Standard 161-2013, Air Quality within Commercial Aircraft.

A cabin that is too hot in which to safely perform your Flight Attendant duties or may be uncomfortable to passengers should be immediately reported to the Purser and Captain. It is helpful to provide a clear, detailed, and factual description of the cabin conditions. Are passengers complaining? Is anyone feeling or appearing ill? Be specific. Advocate early and often.

As passengers aboard the aircraft, if you have heightened concerns that cabin conditions are becoming increasingly unsafe or unhealthy and you have not received any relief as a result of having previously expressed concerns, contact the Inflight Duty Manager (IFDM) for assistance.

Always follow-up by filing the appropriate report. If you carry a thermometer, you should also consider downloading the 2Hot2Cold App to report extreme temperature events to AFA.

You can learn more about AFA’s efforts to establish aircraft temperature standards here.

Call Wait Time Reports

As we reported, we continue to hear from you about your inability to conduct the basic daily functions related to our work given the excessive call wait times in getting through to Crew Scheduling and the Flight Attendant Support Team (FAST).

We have received reports and photo screen shots from Flight Attendants who have encountered lengthy call wait times for both Crew Scheduling and Crew Accommodations.

We encourage you to continue to report on call wait times. Report on any of the excessive call wait times to get through to crew scheduling, and the Flight Attendant Support Team (FAST) to conduct routine tasks such as, obtaining hotel information, changes to reserve assignments, and the list goes on. 

Please fill out the Call Wait Times (CWT) Report Form. And continue to send in the “screen shot” of your lengthy wait time to our MEC Office at debrief@unitedafa.org.

FPS: Week One Results

Last week, we provided you with what to expect when we update the Flight Attendant Promoter Score (FPS) each week. Results will be posted on our dedicated AFAFPS.org website and will have the score along with a breakdown of the promoters, passives, and detractors for the week. As a reminder the survey closes and a new one opens with the same statements every Friday.

As our AFAFPS website reports, the initial FPS score is -95. This number represents the detractors (0-6), subtracted from the Promoters (9-10), with the Passives removed. We encourage all Flight Attendants to participate each week and make your voice heard. The survey takes less than one minute to complete, and we want your honest feedback from week to week. Let’s show them how good can lead the way…

Flight Attendant Fatigue Risk Management Program

The Flight Attendant Fatigue Report (FAFR) Tool is a confidential reporting tool that allows Flight Attendants to proactively identify and report instances of fatigue and ask questions. It is part of the larger Flight Attendant Risk Management Program (FA-FRMP).

Working in collaboration with management, this program uses a comprehensive approach to manage fatigue to promote the safety of Flight Attendants. Why is this important? Did you know that 20% of all incidents investigated by the NTSB identified fatigue as a probable cause or contributing factor? Educate yourself on this program, and see our update on the progress we’ve made this past year.

Welcome Class 2223!

We are excited to welcome our newest flying partners from class 2223 as part of our Flight Attendant community. Our newest flying partners will begin their careers at bases in BOS, EWR, IAD, IAH, and SFO.

We encourage you to welcome each of them as we work through the peak of the summer season, help them learn from your experience, and get them started on a path to success and adventure in their new career.

Please remember that our newest Members are on probation. To ensure that they receive the most accurate information to support them, direct them to their Local Council for assistance on Contractual issues.

And if you would like to become an AFA Buddy, reach out to your Local Council to learn how you can become part of this vital link to their success.



August 19 – National Aviation Day
August 26 – Women’s Equality Day
September 5 – Labor Day
September 11 – September 11 Remembrance



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