Home > News > AFA Debrief: January 25, 2024

AFA Debrief: January 25, 2024

Date: January 25, 2024

AFA Debrief January 25, 2024

  • RSVP! Our Next Day of Action on February 13th
  • Allstate Transition to NGP (CAIC) & Return to a Single Service Provider Model for AFA Supplemental Benefits
  • 2024 Annual AFA Supplemental Benefits Open Enrollment
  • Website Update
  • Winter 2023/2024 CBT’s Due!


RSVP! Our Next Day of Action on February 13th

The countdown is on! We are just a few weeks away from one of the largest Days of Action in aviation history.

On February 13th, over 100,000 Flight Attendants will come together in solidarity around the world to fight for industry-leading contracts from United, American, Omni, Alaska, and Southwest.

It is a universal truth that Flight Attendants are the heart and soul of aviation. Regardless of the airlines we call home, we are unified in our commitment to the professionalism of our careers, the safety of the traveling public, and not just preserving but improving this career for generations of Flight Attendants to come.

The future of aviation is bright, and together, we will challenge the status quo and make our expectations for an industry-leading contract we can ratify in months, not years.

RSVP and plan to join us on February 13th and make your voice heard. Contract NOW!

Allstate Transition to NGP (CAIC) & Return to a Single Service Provider Model for AFA Supplemental Benefits

Our AFA Supplemental Benefits Brokers, Design Benefits and National Group Protection met with the AFA Leadership at the October 2023 MEC meeting to announce the rollover of the Allstate block of supplemental benefits coverage to NGP where replacement coverage will be underwritten by CAIC. This change is being implemented as part of an overall effort to streamline member service, benefit offerings and communication to protect the integrity of the United AFA supplemental benefits programs.

Once the eligible plans are rolled over to CAIC, Design Benefits will phase out their involvement in the AFA Supplemental Benefit Program offerings.

Letters were sent by on November 22, 2023 by NGP to Allstate policy holders to announce the transition.

The transition officially took effect on January 1, 2024 and the first payroll bi-monthly payroll deductions will start on February 1, 2024. NGP also developed a Frequently Asked Questions document as an additional resource.

Note: The Allstate Cancer and Allstate Whole Life Insurance policies will continue to be managed by Allstate. However, if you have questions regarding these policies, you may contact NGP for assistance and will be directed to competent Allstate resources for assistance.

Going forward during annual open enrollment for AFA Supplemental Benefits, Members will have the opportunity to enroll in the CAIC plan designs.

Note: When initially set up years ago, Allstate policies had unique protection built in such that Members would be automatically notified of the portability option for these coverages in the event Payroll deductions were discontinued. The recent discontinuation of the payroll deduction for the Allstate policies transitioned to NGP and underwritten by CAIC was no exception. As a result, you should expect to receive a notice from Allstate advising you of the portability feature of the policy. However, because these policies have been canceled with Allstate and transitioned to CAIC, you should ignore these notices and take no action to pay any premium associated with these notices.

If you have any questions regarding the transition of coverage from Allstate to CAIC, please contact National Group Protection (NGP) by telephone at 800-344-9016, or via email at service@ngp-ins.com.

We acknowledge the dedicated efforts of each of our AFA Brokers in their coordination of this transition. We look forward to working with NGP in providing Supplemental Benefits coverage for our Membership. At the same time, we would be remiss were we not to acknowledge the many years of dedicated service by Design Benefits. In particular, we express our appreciation to Tina Jeffrey, President of Design Benefits for her tireless commitment and service to our Union and our Membership.


2024 Annual AFA Supplemental Benefits Open Enrollment

Having just completed annual benefits open enrollment through our employer, United Airlines, we have expected the increase in inquiries about the timing of this year’s AFA Supplemental Benefits Open Enrollment.   

We are pleased to announce that work is well underway in preparing for the Annual AFA Supplemental Benefits Open Enrollment during the period from April 2 – April 26, 2024.

National Group Protection (NGP) will be the exclusive AFA sponsored supplemental benefits provider offering options for the following Supplemental Benefits:

Group Accident

Group Hospital Indemnity

Group Cancer

Group Short-Term Disability

Group Critical Illness

Group Whole Life Insurance


This year, there will be three (3) ways to Enroll in these benefits:




We will have more information available in the weeks to come one our Union’s official source of information:   www.unitedafa.org


Website Update

When we first began the development of a new website, over a year ago, we knew it would be a major undertaking. The current site contained years of material from various contracts and pre-merger groups that all needed to be preserved while simultaneously improving the searchability of current content that Members utilize the most.

The new site was generated by Members' feedback and developed with the user experience in mind. It promises to be more user-friendly and become a resource that will support Flight Attendants every day. 

When we announced the launch of the new United AFA website a few weeks ago, we were optimistic about meeting the original deadline. While the site is nearing completion, there are some final projects that still need to be finalized before it can support the operational needs of Flight Attendants.

We want to get this right. To provide Members with the optimal experience, we will need to take additional time to be sure the new site will function as designed, meeting all of the requirements.

We know the anticipation is high, so while we couldn’t launch the website on the 24th, we would like to share a teaser of the new site: Dark Mode.

Once launched, Unitedafa.org will be a secure site. This will keep Member content in the hands of Members. As a part of that process, everyone accessing the site will need to set up their MemberLink account. Visit the Memberlink portal to create your account.

We look forward to sharing the site with all of you soon!

In Solidarity.

Electronic Media Team


Winter 2023/2024 CBT’s Due!

The seasonal blues are in the air, and that can only mean one thing, the winter CBT’s deadline is approaching.

As a part of the quarterly training schedule Flight Attendants are required to complete the 2023/2024 winter Computer Based Training (CBT) no later than January 29, 2024 (2329 CST). 

Life happens, and sometimes unexpected issues can occur when completing CBT’s. Be proactive! As you complete each module, consider keeping records of the training you’ve completed. Retain copies of completion emails or take a picture of completed modules for your records. In the event of technical problems documenting your work, these records provide proof of completion and can help the FAST team make any necessary corrections to your records. 

If you have questions related to the Computer Based Training please contact your Local Council. 


JAN 29 - Winter 2023/2024 CBT’s Due (1159 CST)
JAN 31 - Union Plus Scholarship Deadline
FEB 13 – Worldwide Day of Action, Informational Picketing


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