As Flight Attendants, we support that assistance trained animals can provide for passengers with disabilities and veterans, as defined by the American Disabilities Act. Currently in aviation, however, access is defined by the Air Carrier Access Act, which provides less definition. In 2016, AFA participated in a Department of Transportation (DOT) advisory committee, which addressed some of these inconsistencies as well as certain other issues of concern for passengers with disabilities.
The number of emotional support animals on planes has significantly increased in the last 3 years and, in some cases, may be used for reasons not intended by the American Disabilities Act. It is for this reason, it is necessary for the DOT to move forward with setting standards to cut down on fraud. Our advocacy on this subject is about maintaining safety, health and security for passengers and crew, while ensuring accessibility for those who need it.
AFA International is conducting a survey meant to gather data on your personal experiences as a Flight Attendant in dealing with emotional support animals in the cabin. The results are intended to help quantify the issues while preserving the rights of those who need assistance.