United has implemented a requirement for all passengers and front-line personnel, including Flight Attendants, pilots, customer service agents, and ramp service, to wear a face covering/masks while in the airport or onboard the aircraft. It is essential that everyone respects this new requirement and complies with the policy. While on duty includes while on the aircraft, walking through the concourse or during any sit time. Customers take their queues from us and our example builds confidence in our industry.
Additional information regarding the Mandatory Passenger Face Mask Requirement can be accessed on unitedafa.org.