Skip to content
Log in
Log out
  • There are no suggestions because the search field is empty.
  • There are no suggestions because the search field is empty.

Managing Conflicts Professionally: Flight Attendant Peer-to-Peer Solutions

Share links

Employee Assistance (EAP) & Professional Standards Committee

In the dynamic and close-knit environment of airline crews, occasional conflicts between Flight Attendants are inevitable. Whether it’s a miscommunication, a clash in work style, or a moment of stress inflaming a small issue, it’s important to remember that there are options other than elevating a disagreement to management. In fact, resolving conflict peer-to-peer can be one of the most effective and empowering approaches to maintaining a positive work environment.

Talk it Out – Respectfully and Directly

The first and often best option is to address the issue privately and respectfully with your coworker. Choose a calm moment—ideally outside of the aircraft cabin or duty period—to express your concerns. Use “I” statements to describe how the situation affected you, rather than pointing blame. For example, saying “I felt overwhelmed when I didn’t get help with beverage service” is more constructive than “You never help with service.” Approach the conversation with the goal of understanding each other and finding a resolution.

Use Your Union’s Professional Standards Program

If direct communication feels too difficult or hasn’t worked, Flight Attendants can turn to the AFA EAP/Professional Standards program. This peer-based, confidential service is designed to help crew members resolve interpersonal issues without involving management. A trained peer representative will listen to your concerns and reach out to the other party, facilitating communication and seeking mutual understanding. The goal is to preserve working relationships while protecting everyone’s privacy and professionalism.

Why This Approach Works

By handling conflicts through personal conversation or AFA EAP/Professional Standards, Flight Attendants maintain more control over the outcome, avoid potential disciplinary action, and help foster a more supportive team culture. These methods emphasize respect, confidentiality, and the unique understanding that only peers can offer.

Remember

Not every disagreement is a crisis—and not every issue requires escalation. When we choose to engage directly or use our AFA resources wisely, we strengthen not only our own resilience but also the bond we share as crew members. If you're not sure where to begin, reach out to your AFA EAP/Professional Standards to learn more about how they can help. Simply call 800-424-2406.

Together, we can resolve our differences with dignity, professionalism, and respect.